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Frequently asked questions

We provide faith-based grief support programs, ministry trainings, Bible studies, and resources that help families and leaders navigate loss with compassion and clarity.

Both. We operate as LTA Collective, LLC (resources, trainings, products) and LTA Foundation, NFP (community programs, partnerships, and charitable outreach).

All donations support our nonprofit programs, grief resources for families, community workshops, and facilitator-led support initiatives.

Yes. All physical items are shipped directly from our store, and digital items are delivered by email.

Yes. We offer bulk pricing and partnership options for ministries, hospitals, schools, and community organizations.

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If you have any questions or would like to have a conversation with us, leave a message and we will get back to you within two business days.

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

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Frequently asked questions

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